The Art of Feedback: How to Give It and Get It

By Chantal Jenoure “We all need people who will give us feedback. That’s how we improve.” – Bill Gates At the heart of Agile is people . Think about it - customers , cross-functional teams , stakeholders - are all part of the puzzle and one cannot be Agile without all the people components. Agile teams are designed to work cross-functionally, where each team member’s output plays a part in fitting an entire puzzle together. Our success is codependent so one person finishing their task isn’t sufficient until everyone on the team has completed their work. Working, proverbially, elbow to elbow with our team members, will inevitably cause friction and conflict. One way to channel this conflict constructively is to encourage our team members to give each other feedback. Encourage them to consider the Scrum’s values of openness, commitment, courage, focus, and respect, and ask them to use this to drive the ‘spirit’ of how the feedback is given and received. Unsplash Photo by  Annie Sprat...
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